Privacy
Privacy & Cookies Policy
At Fleur Kassels Jewelry, we value your privacy and are committed to protecting your personal information. This Privacy & Cookies Policy explains how we collect, use and protect your data when you visit our website or place an order.
1. Who We Are
Fleur Kassels Jewelry is a handmade fine jewelry brand based in the Netherlands.
If you have any questions regarding this Privacy Policy, please contact us at:
Email: hello@fleurkassels.com
2. Personal Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through our payment providers)
- Order history
- IP address
- Device and browser information
- Website usage data through cookies and analytics
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchase
- Provide customer support
- Prevent fraud
- Improve our website and services
- Comply with legal obligations
- Send marketing emails if you have subscribed to our newsletter
4. Payments
Payments are processed securely through trusted third-party payment providers. Fleur Kassels Jewelry does not store your full payment card details.
5. Shopify
Our online store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services. Your data is stored securely through Shopify’s protected infrastructure.
6. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep your shopping cart active
- Analyse website traffic
- Improve website performance
- Measure marketing effectiveness
You can disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
7. Analytics
We may use analytics services to better understand how visitors use our website. These services collect anonymous information such as pages visited, time spent on the website and device information.
8. Marketing
If you choose to subscribe to our newsletter, we may send you updates about new collections, exclusive launches and special offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails.
9. Sharing Your Information
We only share your information when necessary to operate our business, including with:
- Shopify
- Payment providers
- Shipping partners
- Analytics providers
- Legal authorities when required by law
We never sell your personal information to third parties.
10. Data Retention
We keep your personal information only for as long as necessary to fulfil your order, comply with legal obligations and provide customer service.
11. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request a copy of your personal data
- Withdraw your consent at any time where applicable
To exercise these rights, please contact us via email.
12. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.
13. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
14. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. Any changes will be published on this page.
15. Contact
If you have any questions regarding this Privacy & Cookies Policy, please contact:
Fleur Kassels Jewelry
Email: hello@fleurkassels.com
