Shipping & Returns
Production time:
Every Fleur Kassels Jewelry piece is handmade to order in our atelier. As each piece is individually crafted, delivery times are based on the production time required to create your jewelry. If you need your order by a specific date, we recommend contacting us before placing your order. We will always do our best to accommodate your request, although this cannot be guaranteed.
For any questions regarding production or shipping, please don't hesitate to contact us at info@fleurkassels.com.
National orders:
All orders within The Netherlands will be carried by PostNL and provided with a track&trace code. This track&trace code will be sent to you by email by PostNL right after your package has been shipped out. Shipping costs for orders within The Netherlands are EUR 6,50 and will be specified on your invoice. PostNL states to deliver packages within 2 business days after you received the track&trace code. This information is an indication provided by PostNL and that we cannot guaranty any delivery time based on this information. Please note we can't be held responsible for any delays, damage or loss once the package has left our studio and is transferred to our carrier.
All products will be send registered . We offer free shipping for product above EUR 200.
International orders:
All international orders will be carried by PostNL and are provided with a track&trace code. This track&trace code will be sent to you by email by PostNL: right after your package has been shipped out. Shipping costs and delivery time for international orders depends on the destination and the costs are specified on your invoice. Additional import, customs and sales taxes may be added in accordance with your country's specific requirements. Please note we can't be held responsible for any delays, damage or loss once the package has left our studio and is transferred to our carrier.
Pick Up at Atelier
Choose “Pick up at atelier” at checkout and collect your order directly from our atelier. You will receive an email as soon as your order is ready for pick up, including all the necessary information. If you need your order before a specific date, please contact us at info@fleurkassels.com before placing your order.
Returns
Every Fleur Kassels Jewelry piece is handmade to order especially for you. We do not keep stock, and each piece is individually crafted once your order is placed. For this reason, we kindly ask you to consider your purchase carefully before completing your order.
If you wish to request a return, please notify us within 7 days of receiving your order by emailing info@fleurkassels.com.
Please note:
- As all pieces are handmade to order, we do not offer cash refunds.
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Once your return has been received and approved following inspection, the purchase amount will be issued as store credit in the form of a digital gift card, redeemable on any future purchase at Fleur Kassels Jewelry.
- Returned items must be unworn, unused, undamaged, and returned in their original packaging. We reserve the right to refuse returns that do not meet these conditions.
- Personalized pieces, engraved items, resized jewelry, and other custom-made pieces cannot be returned or exchanged.
- Return shipping costs and responsibility remain with the customer, unless the item is faulty due to a manufacturing defect.
- Store credit will be issued within 7 business days after we have received and inspected your returned item.
